As one of the world’s foremost providers of integrated communications and information technology services, however, China Telecom cannot overlook the potential that its technology can play against this invisible enemy that has now stretched to every corner of the globe. China Telecom sees connectivity as an effective means for providing healthcare to the millions of people living in remote areas where individualized medical attention is not possible or economically feasible.

While full and comprehensive healthcare most often requires in-person care, telemedicine can be incredibly effective during the initial phases of diagnosing and treating illness and injury. It can also be a powerful training tool for local healthcare workers to increase their ability to provide the localized care required to identify and stop the spread of infectious diseases like COVID-19.

While connectivity is the logical component of telemedicine based on its ability to conduct teleconsultations and videoconferencing, China Telecom believes that the application of other technologies, such as Artificial Intelligence (AI), can also play an important role in improving care globally.

Connecting Globally, Thinking Locally

As the largest subsidiary of China Telecom, it is impossible for China Telecom Americas to look at a global issue such as COVID-19 without considering the implications and opportunities locally in China; an area that is well-suited to provide a telemedicine use case that the world can follow.

China combines a vast geographic area, an aging population, and a lack of infrastructure outside of its major metropolitan areas that would lead one to question its ability to create a blueprint of effective telemedicine that can be replicated in other markets.

Despite these challenges, China has several compelling attributes, such as pervasive mobile broadband, an abundance of talent and technical innovation, and governmental support, which combine to create optimism around how technology can be applied to improve healthcare.

Examples of how China Telecom has leveraged technology to serve the greater good

In response to the recent pandemic, there have been several examples of how China Telecom has leveraged technology to serve the greater good.  Some of these examples include:

• Working to deliver China’s first 5G remote diagnosis of new coronavirus pneumonia using advanced 5G technology with the high bandwidth and low latency required to improve diagnosis and treatment.
• The use of the China Telecom network to aid in the rollout of online learning programs to support students across China who are not allowed to meet in their usual manner. This has been implemented across all levels of education from primary and middle students to the more than 563 undergraduate courses offered being offered by Peking University that utilize online video, group chats and live streaming.
• Outside of illnesses related to COVID-19, patients are being treated for a variety of other ailments – both physical and psychological – by doctors and institutions who understand the desire of the public to avoid hospitals as they practice social distancing.
• The launch of the “5G + Cloud + AI” pneumonia intelligent auxiliary analysis system that improves the accuracy of virus detection and shortens the time of CT scanning. Early data shows that the system can control the reading time within 1 minute through the AI ​​algorithm, with detection accuracy greater than 90% which represents a significant improvement in the efficiency of epidemic diagnosis and treatment.
• The establishment of the “5G AIoT Anti-epidemic Resumption Solution Online Launch Conference,” focused on exploring how to apply the Internet of Things, 5G, AI and further cloud and network integration to prevent and control epidemics.
• The use of location data from consumer mobile devices to help identify the travel patterns of carriers of the COVID-19 virus.

While these represent only a handful of the efforts underway, we are confident that use cases like these will ignite further innovation around how technology can be applied to improve healthcare, to control the spread of this virus, and to prevent future outbreaks.

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China Telecom Americas, a wholly-owned US-based subsidiary of China Telecom Corp. Ltd., is an international telecom provider for Data, IP and Voice Wholesale services to multinational companies, organizations and international carriers requiring China domestic services and International access to China & Asia Pacific.

With headquarters in Herndon, Virginia, and offices in Chicago, Los Angeles, Dallas, San Jose, and subsidiaries in Toronto, Canada, and Sao Paolo, Brazil, China Telecom Americas continues to expand its strength and reach.

China Telecom Americas provides locally based, one-stop-shop, turnkey solutions for everything from China domestic and international data circuits to IDC services, network management, equipment management, system integration, and much more.

For additional information on China Telecom Americas, please visit www.ctamericas.com.

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Awards were presented at the Excellence Awards gala dinner in Nice, France last night organized by TM Forum.

China Telecom new retail boutique transformation

China Telecom new retail boutique transformation is a collaborative project between China Telecom and Whale Cloud for telecom store transformation. The joint project aimed to provide customer with seamless and innovative service experience, and increase sales both online and offline through analytics-driven customer insights, innovative business models and customer services. AI technologies are applied to situations where a robot can offer customer services like recharging, invoice printing, and service inquiry. The technology improves the context of engagements for individuals and their friends. Furthermore, the new retail project not only focused on customer experience but also is an important milestone for telecom companies’ transformation towards a digital era.

“The winner provides seamless and innovative customer experience combining both online self-service and offline store, which significantly improves revenue,” said Sandra De Zoysa, Group Chief Customer Officer at TM Forum, who presented the award at the gala dinner. “Our sincere congratulations to Whale Cloud and China Telecom for accelerating digital transformation and their commitments to the Forum, our members and the industry as a whole.”

“We are beyond proud and honored to receive this award. We are determined to serve our customers with the best experience and to deliver new and innovative solutions,” said Fu Jianjun, Chief Marketing Officer of Whale Cloud International, ” Our partnership with Alibaba allows us to fully integrate Alibaba’s transformation strategies, approaches and technologies. As a global supplier, we will continue to help service providers in their digital transformation process.”

About Whale Cloud

Whale Cloud is a subsidiary company of Alibaba Group, providing Cloud, Analytics and AI-based software solutions to Telecom operators, Industrial enterprises and Government sectors in more than 80 countries. With more than 20 years of experience in the industry, Whale Cloud can offer solutions to support digital transformation across multiple industries. 

SOURCE Whale Cloud

The post Whale Cloud and China Telecom Win the “Outstanding Customer Centricity Award” at the TM Forum Excellence Awards 2019 appeared first on China Telecom Americas.